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Mr Thabo Khumalo

Empower Your Business with Executive Virtual Assistat Mr Thabo Khumalo

Virtul Assistant | Data Entry | Appointment Setter | Remote Call Center Agent

ABOUT THABO KHUMALO

🌍 A Global-Class Virtual Assistant at Your Service
 

Meet Thabo Khumalo
Virtual Executive Assistant | Data Entry Specialist | Financial Services Consultant

 

Hello, and welcome.

I’m Thabo Khumalo, a proudly South African professional based in Durban, offering global-standard virtual support with a uniquely warm, African touch. With over a decade of frontline experience across insurance, financial services, administration, and call center environments—spanning both UK and South African markets—I help busy professionals, founders, and executives move faster, communicate clearly, and stay organized.
 

💼 What I Bring to Your Business
 

I specialise in executive virtual assistance, data entry, social media management, and remote customer support—but more than that, I bring clarity, structure, and peace of mind to leaders who need to focus on strategy and growth, not admin.

  • Calendar & Inbox Management: Skilled in managing complex schedules, coordinating global meetings, and organising high-volume inboxes.

  • Document Creation & Research: Adept at preparing internal reports, client-facing decks, and well-structured briefs.

  • Social Media & Digital Presence: I manage business social media accounts, create engaging content, and analyse metrics to grow reach and conversions.

  • Data Entry & CRM Management: Fast, accurate, and compliant. I maintain meticulous records, update CRM systems, and ensure consistency across platforms.

  • Cross-Functional Communication: With a TEFL certification, I speak your language—professionally, precisely, and persuasively.

I’m a certified Virtual Assistant and Data Entry Specialist, armed with tools like Microsoft Office, Google Workspace, Trello, ClickUp, Slack, and Zoom. My service is backed by deep industry knowledge, years of client education experience, and a Security Awareness Certification for data-sensitive operations.
 

📈 Why Choose Me?
 

“If your business needs a Virtual Assistant, Data Entry Specialist, or Remote Executive Support Partner with deep industry roots and a proactive, service-driven mindset—you’ve found your guy.”

✅ Globally Minded, Locally Grounded: Experienced with UK and international clientele.
✅ Problem-Solver with Precision: I anticipate needs, solve issues before they escalate, and get things done right.
✅ Detail-Oriented and Organised: I love systems, structure, and making things run smoothly behind the scenes.
✅ Client Educator: Years spent educating clients on complex financial products make me a top-tier communicator.



 

📜 Certifications

  • ✅ Virtual Assistant Certificate – EduCourse

  • ✅ Data Entry Certificate – EduCourse

  • ✅ Internet & Social Media Marketing – Alison Empowerment

  • ✅ TEFL Certification – (for professional English communication)

  • ✅ Security Awareness – Capital Legacy

  • ✅ COB Long-Term & Short-Term Insurance Certifications

     

🤝 Let’s Build Something Great

I am committed to your success. Whether you’re a startup founder, a busy consultant, or a global enterprise—I deliver the executive-level support that frees you to focus on what matters most. With a touch of humour, a lot of heart, and razor-sharp execution, I’m ready to grow alongside your business.

📧 Let’s connect today.
🕴️ Let’s work smarter tomorrow.
🌍 Let’s make your vision a reality—globally.

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What sets Mr. Khumalo apart is his rare ability to connect—whether virtually, telephonically, or face-to-face—with clients from all walks of life, including high-net-worth individuals, professionals, and decision-makers. His natural warmth, attentive listening, and emotional intelligence allow him to build authentic rapport and gain trust quickly. Thabo doesn’t just hear concerns—he deeply understands them, then crafts bespoke solutions that address clients’ actual needs, not just generic service offerings.

He thrives on meeting new people, approaching each interaction with genuine curiosity and a problem-solving mindset. With a touch of humour and a highly approachable demeanor, he has m     the art of turning professional hvlyuflyviuv into long-term relationships. This human-centered approach, combined with his deep industry knowledge and operational discipline, makes him an ideal fit for roles that require both precision and personality—be it as a Virtual Assistant, Client Liaison, or Remote Sales and Support Specialist.

Work Desk

💻 My Workstation Specs My tech setup — tailored for high-performance virtual assistance, data entry, and remote communication: 🔧 View My Laptop & Network Specs * Device Name: HCCWFH-26FF373A * Full Hostname: HCCWFH-26FF373A.hicnet.loc * Processor: Intel® Core™ i5-10310U CPU @ 1.70GHz — Boosted to 2.21 GHz * Installed RAM: 16.0 GB (15.6 GB usable) * System Type: 64-bit OS, x64-based processor *Operating System: Windows 11 Pro, Version 21H2 * OS Build: 22000.2176 * Windows Experience Pack:1000.22001.1000.0 * Pen & Touch: No pen or touch input available * Installed On: 16 May 2022 🧠 Productivity Tools & Add-ons: * AI-powered automation suite for task management and workflow optimization * Premium noise-cancellation headset for crystal-clear remote calls * High-speed internet with UPS backup for uninterrupted service * Advanced office tools for seamless document handling and client data security

EXPERIENCE

Professional Background

📞Call center Experience

Call Center Office Based And Remote

Telesure Investment Holdings – 1Life Insurance Campaign
Mount Edgecombe, South Africa
Role: Lead Generator ➔ Sales Agent – Funeral Department
Responsibilities:

  • Generated qualified leads through outbound sales calls.

  • Promoted funeral insurance products with empathy and precision.

  • Met and exceeded daily and monthly KPIs.

  • Built strong rapport with clients, ensuring long-term customer retention.

  • Earned COB Long-Term Certificate.

Daily Call Centre – Discovery Insurance
Durban, South Africa
Role: Closer
Responsibilities:

  • Engaged clients with follow-up consultations and closed short-term policy sales.

  • Delivered personalized advice addressing complex financial and coverage needs.

  • Ensured accurate data recording, regulatory adherence, and ethical selling.

Talksure – MiWay Insurance Campaign
Durban, South Africa
Role: Sales Agent & Data Entry
Responsibilities:

  • Sold short-term insurance products and ensured policy compliance.

  • Accurately captured and submitted client information.

  • Achieved COB Short-Term Certificate and upheld industry standards.

💼 Financial Advisor Experience

In Person And Virtual

🖥 Virtual Assistant Experience

Remote | Virtual International Clients

Old Mutual (Authorized Brokerage)
Durban, South Africa
Role: Financial Advisor
Responsibilities:

  • Advised clients on savings, investments, funeral, and retirement products.

  • Developed tailored financial plans aligned with individual needs.

  • Built strong pipelines through referrals and digital prospecting.

Sanlam
Durban, South Africa
Role: Independent Financial Advisor
Responsibilities:

  • Delivered product education and financial needs assessments.

  • Maintained ethical practices and compliance with FAIS regulations.

  • Provided after-sales support to enhance client satisfaction.

Hollard
Durban, South Africa
Role: Financial Advisor
Responsibilities:

  • Facilitated access to risk cover, savings, and lifestyle protection products.

  • Captured data and issued compliant policies.

  • Strengthened customer loyalty and retention through solution-oriented service.

Capital Legacy – Testamentary Agent
Umhlanga, South Africa
Role: Will & Estate Specialist
Responsibilities:

  • Facilitated the drafting and setup of legal wills and estate plans.

  • Educated clients on inheritance and legacy planning.

  • Handled sensitive information with security and confidentiality.

  • Earned Security Awareness Certificate.

CX Internationals – UK Campaign
Umhlanga, South Africa
Role: Virtual Assistant – Gas & Electricity
Responsibilities:

  • Managed inbound calls for meter readings.

  • Captured and verified client data in CRM systems.

  • Coordinated with remote UK-based teams to ensure timely data handling.

CCI Call Centre – UK Campaign
Durban, South Africa
Role: Technical Support Agent
Responsibilities:

  • Assisted UK clients with tech-related product support.

  • Recorded detailed customer queries and resolution steps.

  • Demonstrated strong communication and data entry efficiency.

Graduation

🎓 Education & Certifications

Academic Achievements

📝 Virtual Assistant Certificate – EduCourse

💻 Data Entry Certificate – EduCourse

📱 Internet & Social Media Marketing Certificate – Alison Empowerment

🔐 Security Awareness Certificate – Capital Legacy

Coffee and Book
Celebratory Champagne Splash
Certifications 
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Graduate Celebrating Outdoors

CAREER ACHIEVEMENTS

Professional Recognition

📞 Call Center Agent Roles

Development Growth

1Life Insurance – Telesure Investment Holdings
✅ Promoted from Lead Generator to Senior Sales Agent within 2 years due to consistent target overachievement.
✅ Maintained a 90%+ compliance and QA score while handling over 100 outbound calls daily.

Discovery Insurance – Daily Call Center
✅ Consistently closed high-value short-term policies, contributing to a 30% increase in departmental sales.
✅ Recognized for client-centric solutions, helping clients restructure financial cover for long-term retention.

Talksure (MiWay Campaign)
✅ Achieved top-5 monthly sales agent rank for 3 consecutive quarters.
✅ Streamlined data capturing processes to reduce customer follow-up times by 40%

💼 Financial Advisor Roles

Performance Driven Recognition 

Old Mutual (Independent Broker)
✅ Developed tailored financial plans leading to 75% client retention over a 12-month period.
✅ Onboarded 200+ clients through face-to-face and virtual consultations, with a focus on ethical financial guidance.

Sanlam & Hollard
✅ Surpassed quarterly premium targets by 120% through upselling and cross-selling strategies.
✅ Mentored 3 junior advisors on compliance, client handling, and product knowledge enhancement.

🧑‍💻 Virtual Assistant / Remote Tech Support

Data Entry Accuracy 

CX Internationals (UK Campaign)
✅ Captured and processed 100+ accurate meter readings daily, ensuring zero backlog or compliance issues.
✅ Played key role in database clean-up project, correcting 3,000+ client records over 2 months.

CCI Call Center (UK-based Campaign)
✅ Located, verified, and updated business contact data, improving CRM accuracy by 98%.
✅ Delivered tech support with a 95% first-call resolution rate and excellent customer satisfaction scores.

⚖️ Testamentary Agent – Capital Legacy

Comlpiance and POPIA Act recognition 

✅ Drafted and reviewed over 500+ legally sound wills, offering comprehensive guidance on estate planning and generational wealth strategies.
✅ Increased client engagement and conversion by 60% through tailored consultations and compassionate communication.
✅ Earned a Security Awareness Certificate, equipping me to handle sensitive personal and financial data with the highest level of discretion and compliance in line with POPIA and cybersecurity best practices.

On the Phone

📞Let’s Connect

🌐 Find & Follow Me Online

Connect with me across your favorite platforms for insights, services, and updates:
 

📸 Instagram: @lataboe

🐦 X (Twitter): @lataboe

📱 Telegram: @lataboe

🎥 TikTok: @lataboe

📘 facebook.com/lataboe

💬 Skype: @lataboe
 

💬 Chat With Me Instantly

📲 WhatsApp

Or save the number:
📞 +27 60 648 5720

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Let's Connect

Business Meeting

Phone and WhattsApp :+2760 648 5720

Address :
14 Reading Ave, New Germany,
Pinetown, 3610

 

I am looking forward to connecting with you .

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